Last updated: 27 September 2026
If something is not right, you have seven days to send it back. This page explains exactly what can be returned, how to start a return, and when your money reaches you. Anything not covered here? Call 0311 0963495 or email info@khareedoo.pk.
The short version
- 7 days from delivery to return most items.
- The item must be unused, in its original condition and packaging, with the invoice.
- No restocking fee. You do not need to justify a change of mind.
- Faulty, damaged or wrong item? Tell us within 48 hours and it costs you nothing.
- Refunds are paid within 7 to 10 working days of the item reaching us.
What you can return
Most of the catalogue. Wrong size, wrong colour, not what the photos suggested, or simply not for you — all of it counts, as long as the item comes back unused and complete.
“Complete” means the item itself, its original packaging, any tags still attached, and the free gifts or accessories that came with it. An item returned without its packaging or with tags removed may be refused, or refunded in part.
What cannot be returned
For hygiene and safety reasons these are not returnable unless they arrive faulty or damaged:
- Cosmetics, skincare and personal-care items once opened or used
- Innerwear and undergarments
- Pierced jewellery
- Edible goods
Unstitched fabric that has been cut, and items stitched or made to your measurements, also cannot be returned once work has started — they cannot be resold to anyone else.
None of this affects your rights if the item is faulty. A faulty item is always returnable.
How to start a return
- Get in touch within 7 days of delivery — email info@khareedoo.pk or call 0311 0963495.
- Have your order number ready, and send a photo of the item along with the reason for the return.
- Our team confirms the return and tells you where to send the parcel. Please do not send anything back before this — unannounced parcels are hard to match to an order and can go astray.
- Pack the item in its original packaging, include the invoice, and hand it to the courier.
- Once it reaches us we check it and start your refund.
Who pays the return delivery
If the item is faulty, damaged, or not what you ordered, we pay — both the return delivery and the original delivery charge come back to you.
If you are returning because you changed your mind, the return delivery is at your cost, and the original delivery charge is not refunded.
Damaged, wrong or missing items
Check your parcel when it arrives. If it is damaged, incomplete, or contains the wrong item, tell us within 48 hours of delivery with your order number and a photo of the parcel and its contents. We will arrange a replacement or a full refund at no cost to you.
Claims raised after 48 hours are much harder for us to take up with the courier, so please open your parcel promptly — even if you do not plan to use the item straight away.
With cash on delivery you are welcome to check the parcel is the right item and undamaged before you pay the rider.
How your refund is paid
Once we receive the item and confirm its condition, your refund is issued within 7 to 10 working days.
- Paid by card, bank transfer, JazzCash or Easypaisa: the refund goes back to the same account you paid from.
- Paid cash on delivery: we transfer the amount to your bank account, JazzCash or Easypaisa — whichever you prefer. We will ask for those details when the return is approved.
How long the money then takes to appear depends on your bank or wallet provider, not on us.
Exchanges
We do not swap one item for another directly. If you want a different size, colour or product, return the original for a refund and place a new order — that way you are not waiting on stock that may sell out while the parcel is in transit.
The exception is a faulty or incorrect item, where we will send a replacement of the same product if you would rather have that than a refund.
Cancelling an order
Orders are handed to the courier within 24 hours, so tell us as soon as possible if you want to cancel. If the parcel has not yet been dispatched we will cancel it and refund any payment in full.
Once it is with the courier the order has to run its course — refuse the parcel at the door, or accept it and start a return.
Repeatedly refused deliveries
If cash-on-delivery parcels are repeatedly refused or left uncollected, we may ask for payment in advance on future orders. We would rather not, but undelivered parcels cost the sellers on this marketplace real money.
Sellers on Khareedoo
Khareedoo is a marketplace, and the items you buy come from verified sellers. Returns are handled by us on the same terms whichever seller shipped your order, so you never have to chase anyone yourself.
Related pages
See also our Shipping Policy for delivery times and charges, our Terms & Conditions for the full legal position, and Orders to track a parcel that is on its way.
Contact
Khareedoo
Gulberg III, Lahore, Punjab, Pakistan
Phone: 0311 0963495
Email: info@khareedoo.pk